Return and Refund Policy

At spiritcos.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. As the costumes from spiritcos.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy.

1. You may return any product within 30 days of purchase, provided that it is in its original packaging and in a resellable condition.
2. To initiate a return, please contact our customer service team to receive a Return Authorization Number (RAN).
3. All shipping costs for returning products are the responsibility of the customer unless the product is defective or was shipped in error.

1. Once we receive the returned product, we will inspect it and process the refund within 7 business days.
2. Refunds will be issued in the same payment method used for the original purchase.
3. We do not refund shipping costs unless the product was defective or shipped in error.

1. Certain products, including perishables, custom-made items, and final sale products, are not eligible for return or refund.
2. We reserve the right to refuse returns for products that are damaged due to misuse or neglect.

1, Wrong size, defective, missing items, or items significantly different from our store description.

Customer should contact us within 2 days of delivery of items and email us photos to support claims for replacement or refund. For costumes that are made to the wrong size, spiritcos.com will make a new costume for free – if it is determined that we made the error.

However, spiritcos.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.

The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.
The following items Are Excluded from Return or Exchange Policy:

• Costumes/Wigs that have been used or washed
• Costumes/Wigs that smell of cigarette smoke or perfume
• Costumes with stains

2. Incorrect Delivery Address

spiritcos.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, spiritcos.com will not be responsible for any additional charges to reship or retrieve a package.